Aurora Gown

Naked Dresses is delighted to offer free worldwide shipping through UPS Express. Once your order leaves our warehouse, it typically arrives within 1-5 business days, depending on your location. While we strive to meet these delivery times, please note that unexpected delays may occasionally occur, which are beyond our control.

Orders placed between Monday and Friday are processed and shipped within 1 business day. For orders placed on Saturdays or Sundays, processing will begin the following Monday.

Country	Delivery Charge	Est Delivery Time
UK	Free	UPS Express 1 to 5 business days
ROW	Free	UPS Express 1 to 5 business days

Please note* delivery charges cover up to 1kg (approx 2 dresses). Additional items will occur an increase in delivery costs. These will be calculated at checkout. International orders may be subject to additional duties and taxes.

UK RETURN POLICY

If you are unhappy with your Naked Dresses purchase, returns and exchanges are accepted within 14 days of receipt of your order. 

The item(s) must be returned to us in its original condition and packaging with any enclosed documentation & tags. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you.

To begin processing your return / exchange please contact customercare@nakeddresses.com quoting your name, order number, details of the product, reason for return and whether you require a refund or a replacement. 

Kindly note all return postage and fees including any duty and taxes (if applicable) are the responsibility of the customer.  Items using email marketing discount codes or our Spin The Wheel feature are fully refundable as per our return policy.

EXCHANGE MY ORDER

If you wish to exchange your item for a different size / style, please contact customercare@nakeddresses.com and return the item(s) to us in their original condition within 14 days. Naked Dresses will not charge any additional shipping costs for exchanges.

SALE ITEMS

All sale items can be returned strictly for exchange or refund by online gift card only. Your gift card will be issued via email once the item(s) have been received back in original condition. Your gift card has 6 months validity sitewide.

Items using email marketing discount codes or our Spin The Wheel feature are fully refundable (as per our return policy for non SALE items) unless the item purchased is a SALE item.

ROW INTERNATIONAL RETURN POLICY

If you are unhappy with your Naked Dresses purchase, returns are accepted for store credit or exchange.  Please contact customercare@nakeddresses.com quoting your name, order number, details of the product, reason for return and whether you require a return or a replacement. Kindly note all return postage and fees including any duty and taxes (if applicable) are the responsibility of the customer.

The item(s) must be returned to us within 14 days in its original condition and packaging with any enclosed documentation & tags. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed and your item will be sent back to you.

Your store credit will be issued via email gift card once the item(s) have been received back in original condition. Your gift card has 6 months validity sitewide.

All international returns must be labelled 'RETURNED GOODS' to ensure we are not charged any duties and taxes upon receiving your return. If we incur any customs/duties from returned goods this will be deducted from your refund.

FAULTY GARMENT / WRONG ITEM RECIEVED